Privacy Policy

Effective Date: May 9, 2025
Company Name: Upwise Europe Ltd.
Business Address: Avenue Louise 231, 1050 Brussels, Belgium
Phone: +32 2 456 78 90
Email: [email protected]
1. Introduction
Upwise Europe Ltd. ("Upwise", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, process, use, and protect your information when you use our services, including our educational platform, webinars, courses, and website.
This policy applies to all users who interact with Upwise in any capacity, whether as students, partners, or visitors. It also explains your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Information We Collect
We collect personal data directly from you when you:
Register for a course or webinar
Subscribe to our newsletter
Submit a contact form
Participate in surveys or promotions
Engage with us via email, phone, or in person
Categories of data we may collect include:
Full name
Email address
Phone number
Country and city of residence
Company name and position (optional)
Payment information (processed via secure third-party services)
IP address, browser type, and usage data (collected via cookies and analytics tools)
3. How We Use Your Data
Your personal data is used strictly for legitimate business purposes, including:
Enrolling you in courses and webinars
Processing payments and issuing invoices
Sending course materials, updates, and certificates
Providing customer support and responding to inquiries
Sending marketing communications (only with your consent)
Improving our platform, user experience, and content
Complying with legal obligations and regulatory requirements
4. Legal Basis for Processing
We process your data based on the following legal grounds:
Consent — when you explicitly opt in to receive marketing or submit data through a form
Contractual necessity — to provide access to purchased courses or services
Legitimate interest — to improve our services or communicate important platform updates
Legal obligations — when required to comply with applicable laws
5. Data Retention
We retain personal data only as long as it is necessary for the purposes stated in this policy, or as required by law. You may request deletion of your data at any time, and we will comply unless legal retention rules apply.
6. Data Sharing and Third Parties
We do not sell or rent your personal data. We may share it with:
Service providers (e.g., payment processors, email services, analytics platforms) under strict confidentiality and data processing agreements
Instructors or mentors involved in the course delivery
Legal or governmental authorities when required by applicable laws
All data transfers are compliant with GDPR and handled securely.
7. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or data protection certifications by service providers.
8. Your Rights
You have the right to:
Access your personal data
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent at any time (e.g., for marketing communications)
Request a copy of your data in a portable format
File a complaint with a supervisory authority if you believe your rights have been violated
To exercise any of these rights, contact us at [email protected].
9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include encryption, secure servers, access controls, and staff training on data protection.
10. Use of Cookies
We use cookies to enhance your experience on our website, analyze usage, and remember preferences. You can manage cookie settings in your browser at any time. Non-essential cookies are only used with your consent.
11. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Any significant changes will be communicated via email or website notification.
12. Contact Us
If you have any questions about this Privacy Policy or the way your data is handled, please contact:
Upwise Europe Ltd.
Avenue Louise 231, 1050 Brussels, Belgium
Phone: +32 2 456 78 90
Email: [email protected]